Handy contact numbers for SORN, tax and log books
Every number and address on this page was checked against GOV.UK on 25 October 2026. We only list official contacts. Beware of premium-rate "connection" numbers that charge you to reach the same lines.
DVLA phone numbers
| What for | Number | Hours |
|---|---|---|
| Make a SORN or tax by phone (automated) | 0300 123 4321 | 24 hours |
| DVLA Vehicle Enquiries (tax, SORN, refunds, log books) | 0300 790 6802 | Mon to Fri 8am to 7pm, Sat 8am to 2pm |
Sources: Make a SORN, Contact DVLA: vehicle tax and SORN. 0300 numbers are charged at standard landline rates and are usually included in call bundles.
Other ways to contact DVLA
- Webchat and WhatsApp for vehicle tax and SORN questions, linked from Contact DVLA. You can't make payments or set up a Direct Debit through WhatsApp.
- Email service, linked from the same GOV.UK page.
- British Sign Language video relay service, linked from the same page.
DVLA postal addresses
| What you're sending | Address |
|---|---|
| SORN application (V890) / vehicle customer services | DVLA, Swansea, SA99 1AR |
| Refund cheque in the wrong name | Refund Section, DVLA, Swansea, SA99 1AL |
| Sold a vehicle without a log book (letter) | DVLA, Swansea, SA99 1BA |
| Log book application or change of details (V62) | DVLA, Swansea, SA99 1DD |
| Permanent export section of V5C | DVLA, Swansea, SA99 1BD |
Sources: Make a SORN, Vehicle tax refund, Sold or bought a vehicle, Vehicle log book, Taking vehicles out of the UK.
DVLA processing times (before you chase)
| Application | Allow |
|---|---|
| SORN confirmation by telephone | 4 weeks |
| Vehicle tax refund (phone or online) | 6 weeks |
| Any DVLA application by post | 6 to 8 weeks |
| Replacement V5C (online or phone) | Usually 5 to 7 working days |
Useful online services
- Make a SORN: free, official
- Check if a vehicle is taxed or SORN
- Tax your vehicle
- Pay a DVLA fine
- Report an untaxed vehicle
- askMID: check a vehicle is on the Motor Insurance Database
- MOT history check: every past MOT result, mileage and advisory
Emergencies and police
- 999 in an emergency
- 101 for non-emergency police matters (for example a vehicle you believe is stolen)
See the full MOT history, mileage and advisories for any UK reg in seconds.
Frequently asked questions
What is the DVLA SORN phone number?
0300 123 4321 for the 24-hour automated service. To speak to an adviser, call DVLA Vehicle Enquiries on 0300 790 6802.
What are DVLA Vehicle Enquiries opening hours?
Monday to Friday 8am to 7pm and Saturday 8am to 2pm, according to GOV.UK.
What is the DVLA address for SORN?
DVLA, Swansea, SA99 1AR.